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Dentegra – Terms of Use

Last Revised: November 13, 2025
 

1. User Terms and Conditions

THIS PAGE STATES THE TERMS AND CONDITIONS (THE “TERMS”) THAT GOVERN YOUR USE OF OUR ONLINE INTERFACES AND PROPERTIES (E.G., WEBSITES, MOBILE APPLICATIONS, PLATFORMS, AND ANY PORTALS) (COLLECTIVELY, THE “SITES”) OF DENTEGRA INSURANCE COMPANY AND ITS AFFILIATES.

WHO WE ARE: The Site is owned and operated by Dentegra Insurance Company and Dentegra Insurance Company of New England (collectively “Dentegra”)
 

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OUR SITES.

BY ACCESSING OR USING THE SITES IN ANY WAY, INCLUDING WITHOUT LIMITATION, BROWSING THE SITES, USING ANY INFORMATION ON THE SITES, AND/OR SUBMITTING INFORMATION OR INTERACTING WITH US IN ANY OTHER WAY THROUGH THE SITES, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND THE POLICIES AND NOTICES CONTAINED THEREON AND ARE AGREEING TO BE BOUND BY THEM. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, YOU SHOULD NOT ACCESS OR USE THE SITES OR OTHERWISE SUBMIT INFORMATION TO US OR INTERACT WITH US IN ANY OTHER WAY ON THE SITES.

Dentegra may revise these Terms at any time by updating this posting. Your continued access of and use of the Sites after we post any changes is deemed to be acceptance of all revisions to these Terms. You should review the Terms periodically because they are binding on you.
 

2. Privacy

THIS IS NOT OUR PRIVACY POLICY NOR OUR HIPAA NOTICE OF PRIVACY PRACTICES. For more information about how we collect and use your information, please read our Website Privacy Notice and our  HIPAA Notice of Privacy Practices.

Our Website Privacy Notice and  HIPAA Notice of Privacy Practices are a part of these Terms, and by accessing and using the Sites and agreeing to these Terms you also agree to our use and sharing of the information we collect about you as described herein and in those privacy notices.

Each time you access personal health information (PHI/ePHI), you represent that you are entitled to access this information.

You will maintain the confidentiality of PHI/ePHI and agree only to use PHI/ePHI for purposes relating to the dental benefit program. You will not disclose or share PHI/ePHI with any unauthorized individuals.
 

3. Service Interruptions and Site Maintenance

Technical or other difficulties cannot always be foreseen or anticipated. These difficulties may result in loss of data, personalized settings or other service interruptions. Dentegra has no obligation to provide you any support or maintenance of the Sites.

Dentegra reserves the right to change or discontinue, temporarily or permanently, this website application or any of the Sites at any time. Dentegra will not be liable to any user or any third party for any damages associated with any modification or discontinuance of the Sites. Dentegra and its licensors shall have no liability whatsoever for failure of electronic or mechanical equipment or communication, telephone or other connection problems, computer viruses, unauthorized access or interception of data from the Sites or any theft or errors from your use or access to the Sites.
 

4. Use of Material

The contents of the Sites are protected by copyright. This includes content that is provided by Dentegra or its licensors, including certain graphics, photographs, images, screen shots, text, digitally downloadable files, trademarks, logos, product and program names, slogans, and the compilation of the foregoing ("Dentegra Content"). Dentegra Content is the property of Dentegra and its licensors, and is protected in the U.S. and internationally under trademark, copyright, and other intellectual property laws. Unauthorized use may violate copyright, trademark and other laws. Dentegra authorizes you to view and download material on the Sites solely for your own use. You must keep all copyright and other proprietary notices on any copies you make. You may not sell or modify the material or otherwise use it for any public or commercial purpose.

You will not use the Sites in violation of any laws, including without limitation those pertaining to the fraud and abuse or anti-kickback provisions of the federal Medicare and Medicaid laws. Any advertisement, links with other websites, co-hosts or references to third parties are not endorsements of such third parties’ products or services and are not intended to result in any referrals or compensation to you or Dentegra.
 

5. User Responsibilities and Guidelines

Dentegra has established user responsibilities and guidelines for your benefit and security. Any users that violate these guidelines may have their use of the Sites (and the services thereon) terminated by Dentegra.
 

  • Provide Accurate Information:
    • User must provide true, accurate, current and complete information as requested on the site and other web pages requesting information.
    • User must agree to not misrepresent his/her identity.
    • User must agree to keep registration and email address up to date and accurate if user elects to receive documents electronically.
  • Take Adequate Security Measures
    • User agrees to maintain the confidentiality of user’s username and password, and agrees not to share or give out their individual password for use by others.
    • User agrees not to email, post, or otherwise disseminate any user ID, password, or other information which provides access to the Sites.
    • User is fully responsible for all activities that occur using user’s name, password or account.
  • Unauthorized Access and Use
    • User must immediately report any unauthorized use of their account or any other breach of security relating to their account.
    • Dentegra is not liable for any loss that may occur as a result of a third party using user’s password or account, either with or without user’s knowledge.

6. Compliance with Other Dentegra Contractual Agreements

These Terms do not supersede any contractual agreements you may have with Dentegra or its affiliated plans, including, but not limited to, any dental insurance contracts, evidence of coverage and disclosure forms, participating provider contracts, and/or other service contracts. You are still required to comply with the terms and conditions of those contractual agreements.
 

7. Proprietary Rights

Materials accessible to you through the Sites may be the subject of intellectual property rights, including but not limited to, patents, copyrights, trademarks and trade secrets. Unless you have received express written permission from the owner of such rights, you may not reproduce, redistribute, retransmit, publish or otherwise transfer, or commercially exploit any such material. Dentegra Content located on the Site may not be used in any publications, in public performances, on websites other than the Sites for any other commercial purpose, in connection with products or services that are not those of Dentegra, in any other manner that is likely to cause confusion among consumers, that disparages or discredits Dentegra and/or its licensors, that dilutes the strength of Dentegra’s or its licensor's property, or that otherwise infringes Dentegra’s or its licensors’ intellectual property rights. You further agree to in no other way misuse any Dentegra Content or third party Content that appears on the Sites.  
 

8. Termination of Access and Use of the Sites

Dentegra may terminate your access to the Sites if you violate any of these Terms or upon termination of any agreement that you may have with Dentegra. Dentegra reserves the right at any time to discontinue access to the Sites. This includes where a User has violated the User Responsibilities and Guidelines as described above. You agree that you do not have any rights in the function, performance, or access to the Sites and that Dentegra will have no liability to you if the Sites are discontinued or your ability to access the Sites or any content you may have posted thereon is terminated.
 

9. Online Payments; Credit Cards

You can purchase plans and/or services on the Sites. We accept credit and debit cards issued by U.S. banks. If a credit card account is being used for a transaction, Dentegra may obtain preapproval for an amount up to the amount of the payment. If you want to designate a different credit card or if there is a change in your credit card, you must change your information online. This may temporarily delay your ability to make online payments while we verify your new payment information.

You represent and warrant that if you are making online payments that: (a) any credit card, debit card and bank account information you supply is true, correct and complete; (b) charges incurred by you will be honored by your credit/debit card company or bank; (c) you will pay the charges incurred by you in the amounts posted, including any applicable taxes; and (d) you are the person in whose name the card was issued and you are authorized to make a purchase or other transaction with the relevant credit card and credit card information.
 

10. Disclaimers

THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS CONTAINED IN OR DESCRIBED ON THE SITES ARE PROVIDED BY DENTEGRA ON AN “AS IS, AS AVAILABLE” BASIS. DENTEGRA MAKES NO, AND DISCLAIMS ALL, REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED AS TO THE OPERATION OF THE SITES OR THE INFORMATION, CONTENT, MATERIALS, SERVICES OR PRODUCTS REFERENCED ON THE SITES, INCLUDING, BUT NOT LIMITED TO:
 

  • IMPLIED WARRANTIES OF MERCHANTABILITY;
  • FITNESS FOR A PARTICULAR PURPOSE;
  • NON-INFRINGEMENT;
  • IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE;
  • WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE SITES OR THE SERVERS OR NETWORKS THAT MAKES THE SITES AVAILABLE FOR USE WILL BE FREE OF VIRUSES, VULNERABILITIES, SECURITY FLAWS, OR OTHER HARMFUL OR COMPROMISED COMPONENTS.
     

IN ADDITION, ALTHOUGH DENTEGRA BELIEVES ALL INFORMATION ACCESSIBLE ON OR VIA THE SITES TO BE ACCURATE AS OF THE TIME OF ITS PUBLICATION, DENTEGRA CANNOT AND DOES NOT REPRESENT, GUARANTEE OR WARRANT THAT THE INFORMATION ACCESSIBLE ON OR VIA THE SITES IS ACCURATE, COMPLETE, OR CURRENT, AND DENTEGRA IS NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS THEREON, OR RESULTS OBTAINED FROM THE USE THEREOF.

DENTEGRA MAKES NO REPRESENTATIONS ABOUT THE RELIABILITY OF THE FEATURES OF THE SITES, THE DENTEGRA CONTENT, OR ANY OTHER FEATURES OF THE SITES, AND DISCLAIMS ALL LIABILITY IN THE EVENT OF ANY SERVICE FAILURE. YOU ACKNOWLEDGE THAT ANY RELIANCE ON SUCH MATERIAL OR SYSTEMS WILL BE AT YOUR OWN RISK. DENTEGRA MAKES NO REPRESENTATIONS REGARDING THE AMOUNT OF TIME THAT ANY DENTEGRA CONTENT WILL BE PRESERVED.

YOU ASSUME TOTAL RESPONSIBILITY AND ASSUME ALL RISKS FOR YOUR USE OF THE SITES, SITE-RELATED SERVICES, AND LINKED WEBSITES OR SITES. DENTEGRA DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, VULNERABILITIES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACK UP AND DATA SECURITY.
 

11. Limitation of Liability

DENTEGRA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITES, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EVEN IF DENTEGRA HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE SITES OR ANY INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE ON OR VIA THE SITES. DENTEGRA IS NOT RESPONSIBLE FOR ANY DAMAGES WHATSOEVER THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE WHETHER OR NOT CAUSED BY EVENTS BEYOND DENTEGRA’S REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, COMMUNICATIONS LINE FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO THE SITES’ RECORDS, PROGRAMS, OR SERVICES. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO A NEGLIGENT ACT, WILL DENTEGRA OR ITS AFFILIATES OR AGENTS BE LIABLE FOR ANY DAMAGE OR INJURY OF ANY KIND THAT RESULTS FROM THE USE OF, OR THE INABILITY TO USE, THE SITES, EVEN IF DENTEGRA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; AS A RESULT, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
 

12. Third Party Materials

You may, through hypertext or other computer links, gain access to third parties sites on the web which are not related to or maintained by Dentegra. Dentegra is not affiliated with such third parties and takes no responsibility for the content therein, regardless of whether the link is provided by Dentegra or a third party. No judgment or warranty is made with respect to the accuracy, timeliness, or suitability of the content of any website to which the Sites may link, including information on such other websites about Dentegra. By providing access to other websites, Dentegra is not endorsing the products and services provided by any website's sponsoring organization.

Other third-party websites may include a link to the Sites; provided, however, that such websites link to the homepage of the Sites (deltadentalins.com) only. Linking to other content within the Sites is prohibited without Dentegra’s prior express written consent. This limited license expressly prohibits the framing of Dentegra content in any way or any other activity that may create a misimpression or confusion among users with respect to sponsorship or affiliation.
 

13. Miscellaneous

These Terms constitute a binding agreement between you and Dentegra and they are accepted by you upon your use of the Sites or your online account.

These Terms constitute the entire agreement between you and Dentegra regarding the use of the Sites, the information you submit to us via the Sites, and your online account.

Both you and Dentegra acknowledge and agree that no partnership is formed and neither you nor the Company has the power or the authority to obligate or bind the other.

If Dentegra fails to act with respect to your breach or anyone else's breach of the Terms or breach of any other contractual agreement with Dentegra on any occasion, Dentegra is not waiving its right to act with respect to future or similar breaches.

If any provision of these Terms are deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Dentegra may assign this agreement, in whole or in part, at any time with or without notice to you. You may not assign this agreement, or any part of it, to any other person. Any attempt by you to do so is void.

Nothing in this Agreement shall be construed to give you any legal or equitable right, remedy, or claim under or in respect of Dentegra’s agreements with your employer and the terms contained therein.